Orders Queries
Will I Receive A Quality Product By Purimaa?
As an Home grown brand, we adhere to strict quality and design benchmarks. Every PURIMAA product goes through a 5 step Quality Control process to ensure that you receive the best. We are doing best practices to deliver best output
I'm Unable to submit my order
- Call us on: +919875292752
- Whatsapp us: +919875292752
Email Us At: info@purimaa.com
Live Chat with us through our Website : https://api.whatsapp.com/send?phone=919875292752
Can I Place An Order For A Sold-Out Style?
For Sold-Out styles, if you're registered with us, add them to your Wishlist. Do submit your email address, so we can notify you once these styles are back in stock. If not, contact our Customer Support Team with the product SKU code via Email, Phone Call, Chat or Whatsapp. We will check and let you know, if and when we should receive these styles again. Or, if these can be tailored for you.
Can we arrange a new delivery/pick-up time?
- Your order#
- The time of pick up
- Email address and phone number
My Delivery/Pick-Up Has Not Arrived
- We understand that your scheduled pick-up may not have arrived on time, and we apologize for the inconvenience. If you could kindly send us an email at info@purimaa.com with your Order Id#, our team will promptly follow up with you to provide a status update or reschedule a more suitable pick-up time.
Your service has been excellent, and I would like to leave a review. Where can I do so?
Share on our facebook page click here: link
Click here to write Review : link
Who Do I Contact If I Face Any Payment Issues?
If you face any issues with the payment, you can inform us within 48 hours of the payment via call at : + 91 9875292752 24/7 or email us at : info@purimaa.com for quick chat now even you can whatsapp us at +91 9875292752
How Do I Return AND/OR Exchange An Item?
Please refer to our Return Policy
Return Policy link :
Where Is My Order Number?
Option 1. - Go to My Account
- Please login to your account My orders to Track your Order
- You will get to know the status of your order (If it it Processing, confirmed, out for delivery, packed etc.)
- If you would like to talk to our customer care representative about your order, you could give us a call on +919875292752 , WhatsApp +919875292752 or drop us a mail at info@purimaa.com.
Option 2. - Track Order Link
- Please go to Track Order on the Footer or Click on the link link here
- Enter Your 9 Digit Order number (E.g : 1100041785) and Order Email id
- You will get to know the status of your order (If it it Processing, confirmed, out for delivery, packed etc.)
- If you would like to talk to our customer care representative about your order, you could give us a call on +919875292752 , WhatsApp +919875292752 or drop us a mail at info@purimaa.com
Sizing & Fittings
Why Do Price Changes For Bigger Sizes?
Additional charges are applicable if you are opting for plus sizes. These additional charges include charges for our workmanship.
Is My Size Available?
Sizes are subject to availability and Our specific confirmation.
Do You Offer Customization On Small Items?
Yes we offer Customization On Small Item as well , But for that you need to pay more
What should I do if the outfit I receive doesn't fit me properly?
- Finding the perfect fit can be a challenge, but with PuriMaaFashion, you don't have to stress. If you're having difficulty, just send us an email at care@purimaa.com with an image of the outfit and your required size, placing a measuring tape on the incorrect size section on the product. Our fitting experts will promptly respond with a solution. You can also contact us on WhatsApp at +91 9875292752. We're always available to help, 24/7.
Payment and Promos
How Do I Use Coupon Codes?
We understand that our products are in high demand, which is why we can only hold your product for 24 hours. If payment is not received within this timeframe, we will consider your order canceled.
Do you offer wholesale purchases? How can I access your wholesale pricing?
- Interested in our wholesale pricing? Simply complete the Wholesale Form through the provided link, and we will respond with our price list. If you encounter any difficulties accessing the form, you can reach out to us at info@purimaa.com.
Once I've placed a pending order, how long can I keep it on hold before it expires?
We understand that our products are in high demand, which is why we can only hold your product for 24 hours. If payment is not received within this timeframe, we will consider your order canceled.
Can I trust that my credit card information will be secure when making payments on your site?
All Credit Card payments are processed through checkout systems provided by secure payment gateways.
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Does Purimaa.Com Offer Cash On Delivery (COD)?
COD is available for selected locations/Pin codes in India only. COD limit is up to 21000 INR.
Please Note - For COD orders, the style will come in standard measurements as mentioned in the size chart. Customisation is not available for COD orders.
How Do I Make My Payment?
To ensure a hassle-free shopping experience, we offer a so many of payment options to choose from!
I. Credit Card: We accept credit card payments on our site – Visa, Mastercard, American Express etc
II. Electronic Invoices: To make payments easy, we can send you an electronic invoice. All you'll need to do is click on the payment web link and use your credit or debit card to make your transaction.
For Domestic Orders (within INDIA), you can make payment by:
I. Credit Card: We accept credit card payments on our site – Visa, Mastercard, American Express, Amazon Pay, PayZapp, Freecharge, BHIM, Google Pay, Paytm, PhonePe etc and EMI aswell.
II. Electronic Invoices: To make payments easy, we can send you an electronic invoice. All you'll need to do is click on the payment web link and use your credit or debit card to make your transaction.
III. Wire Transfer:
For Domestic Orders, please see our Banking Details below:
A) Account Name - Suarabhakti Goods Private Limited
Bank Name - Kotak Mahindra Bank Pvt. Ltd
Account No – 8758722272
Account Type - Current
Branch Name -Surat
IFSC Code - KKBK0002864
IV. Cash On Delivery:
COD is available for selected locations/Pin codes in India only. COD limit is up to 21,000 INR.
V. Google Pay:
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VII. Paytm Pay:
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Returns & Cancellations
May I request an exchange or return for my order?
For Indian customers
We understand that shopping can sometimes be tricky, which is why we offer hassle-free exchanges and returns for our products within 48 hours of delivery. To be eligible, please ensure that items are in their original condition with all tags intact
For international customers
we've got you covered too! You have up to 15 days from the delivery date to request an exchange or return. To be eligible, items must be in their original condition with all tags intact.
Are There Any Reserve Pick-Up Charges?
For Indian Customers:
Pick-up is not-free within India. it will chargable they depends on your from location
For US Customers:
US - Reverse pick up charges - $49 Per Item
Rest of the countries:
Customers will be responsible to ship the product back to us with tracking details at info@purimaa.com. The customer will be liable to pay the return shipping and customs charges which are non-refundable.
Can I cancel my order, please?
Regrettably, cancellations are only permissible within 24 hours of placing your order. If the order has not yet been dispatched, you will receive a store credit or a refund for the amount paid. However, if the cancellation request is made after the 24-hour window, only a store credit will be provided.
To request a cancellation, please email us at info@purimaa.com with your 9-digit Order number and Email id. In addition, we would appreciate it if you could share the reason for cancellation so that we can improve our services. Remember, we only accept cancellation requests within 24 hours of placing the order.
What Is The Process For Refund/Replace?
Please follow the below process
- To return an item, send us an email at info@kalkifashion.com or reach out to us on Whatsapp.
- Share a photo showing the condition of the item with a detailed reason for Refund/Replace.
Our Return team and our fitting experts will get in touch with you accordingly.
Delivery
How To Track The Order Once Shipped?
You'll receive an email with the tracking details, you can check on the courier website and track the order with the tracking number.
What happens if I was not available during the attempted delivery?
Rest assured, if you were unavailable during the attempted delivery, our courier will make a second attempt within the next 2 days. If for any reason the parcel is still undelivered after the second attempt, please feel free to contact us via phone or email. We can assist you in submitting a delivery request to the courier.
Is Same-Day-Delivery Possible?
Our flexible delivery options are only available within Surat. However, for domestic and international deliveries, our timelines may vary depending on the product, ranging from 6 to 30 days. Rest assured, we strive to provide you with the most efficient and reliable delivery service possible.
What is the estimated delivery time for my order?
The delivery date of each product is specified on its product page.
If you have ordered a ready-to-ship product, you can expect delivery within 6-7 working days after placing your order. For pre-order or made-to-order products, please allow 30 to 45 working days for delivery.
Our Dispatch Team is dedicated to ensuring timely deliveries across the globe. As soon as you place your order with us, you will receive an email from us with the expected delivery dates. If you have any concerns about delivery times, please don't hesitate to contact us.
Other Queries
If I have an issue or defect with my product, what is the best way to inform Purimaa?
- Immediately inspect the product upon delivery.
- If you believe the product is not in accordance with the order, notify KALKI and the Courier Company in writing via email within 24 hours.
- If notice is not given within 24 hours, the goods will be considered accepted in all respects.
- For any hidden defects, provide written notice within 24 hours of delivery.
Do You Offer Video Calling For A Low Budget?
We offer video calling/facetime for seleted styles only.
I Am Not Able To Use The Filter On Your Website.
We suggest you try refreshing the page and then apply the filters. In case the filters are not working then please contact us on WhatsApp at +917405470566 or Email us at info@purimaa.com.
What's the process to book an appointment with Purimaa.com?
To book an appointment or video call with us, simply click on 'Schedule Appointment with Designer' on our website.
If you're visiting Surat, India and want to meet with our design team, send us an email to make an appointment.